Do you deliver throughout Singapore?

Yes, we provide delivery services across all locations in Singapore.

Are your phones brand new and under warranty?

Yes. All smartphones sold by OH Mobile Tech are 100% brand new, sealed, and come with a local manufacturer’s warranty (unless clearly marked otherwise). Parallel import sets will be clearly indicated.

Are your phones new or refurbished?

We sell both brand new and refurbished phones. Each product listing clearly states whether the device is new (factory-sealed) or refurbished (professionally restored and tested). All refurbished phones are fully functional, come with a warranty, and are quality-checked to ensure excellent performance. Please check the product description before purchasing.

What should I do if I receive a faulty item?

In the unlikely event you receive a defective or malfunctioning product, contact us immediately with your order number, description of the issue, and photos/videos if possible. We’ll assess and arrange for a replacement or repair as quickly as possible.

Return ,Exchange and Warranty Policy

Return, Exchange & Warranty Policy

Last Updated: 09-07-2025

At OH MOBILE TECH, we stand by the quality of our products. Every item we sell — whether new or used — is tested and backed by a limited warranty. Below is a breakdown of our return, exchange, and warranty terms.

What’s Covered Under Warranty

We offer warranty coverage for the following product types:

Product Type	Warranty Duration	Coverage Description
New Phones	6–12 months (varies by brand)	Manufacturer warranty (local sets only)
Used Phones	30Days	Covers internal hardware defects
Used Laptops	30 Days	Functional hardware defects only
Tablets	30 Days (used) and Manufacturer Warranty (New)	(Used) Software-related faults only
Accessories	7 days	Manufacturer defect only (no cosmetic returns)

Note: Warranty terms will be clearly stated at the time of purchase or checkout.

What’s Not Covered

Your warranty and eligibility for exchange will be voided if any of the following are found:

Water or moisture damage
Physical damage (e.g., cracked screen, dents, heavy scratches)
Software issues caused by third-party apps or unauthorized updates
Any attempt to root, jailbreak, or tamper with the OS
Device reset or alteration of internal components
Use of unofficial or faulty chargers can cause damage

We do not cover cosmetic wear and tear or battery degradation over time, especially on used devices.

Exchange Policy

If you find a fault within your warranty period:

Return the item to our shop at 28 Race Course Ln, Unit # 01-01A, Singapore 218746
Our team will perform an on-site check.
If approved, you’ll receive a 1-to-1 exchange, subject to available stock.
If a replacement is unavailable, we’ll offer a store credit or an alternative device.

All exchanges must be made within the stated warranty period.
We do not offer refunds for a change of mind.

Return Conditions

The item must be returned in its original condition with no software tampering.
Bring your receipt or proof of purchase.
Accessories and freebies (if any) must not be returned.
Devices that fail inspection will not be eligible for exchange.

Inspection & Processing Time

In most cases, your device will be inspected on the spot.
If further testing is needed, we may require up to 1 working day.
Once verified, we’ll proceed with exchange or resolution immediately.

How to Start a Return or Warranty Claim

Walk in or contact us via:

WhatsApp / Call: +65 8356 5779
Email: info@ohmobile.shop
Visit: 28 Race Course Ln, Unit # 01-01A, Singapore 218746

+ 123 4567 89